• Act as Data Governance Gatekeeper ensuring accurate, complete, and consistent master data across SAP, LMS, and mobile platforms.
• Act as an advisor to HR teams on best-use of technology, process redesign, and digital standards.
• Act as functional owner for SAP modules (EC, Time, Payroll Support, Performance, PMGM, Learning, Recruitment) and the broader HR ecosystem (LMS, Mobile HR App).
• Administer and enhance Employee Self-Service (ESS), Manager Self-Service (MSS), and mobile HR app functionalities, features, and notifications.
• Apply Lean, Six Sigma, or other CI methodologies to support HR operational excellence.
• Collaborate with IT to ensure integration reliability, error monitoring, and upgrades.
• Conduct periodic audits, cleanup activities, and root cause analysis to prevent recurring data integrity issues.
• Conduct regular internal control reviews and support internal/external audits with evidence and documentation.
• Conduct root cause analysis and implement sustainable long-term fixes.
• Coordinate with IT, SAP consultants, and external vendors to resolve technical issues and deliver system upgrades.
• Define and enforce governance frameworks across all HR systems, including access rights, data standards, and configuration controls.
• Deliver the technical and process components required for successful implementation of HR projects and initiatives.
• Design and deliver training, knowledge materials, and change management activities for HR teams and end users.
• Drive continuous improvement by identifying system and process gaps and implementing enhancements that improve efficiency and accuracy.
• Ensure HR digital platforms deliver consistent, intuitive, secure, and compliant user experience.
• Ensure accurate workflow alignment with HR policies and organizational hierarchy.
• Ensure new technologies align with architecture standards, cybersecurity requirements, and data governance principles.
• Ensure seamless, accurate, and timely data synchronization across systems.
• Establish data governance standards, controls, and data quality KPIs.
• Facilitate review and redesign of HR processes to reduce manual work, eliminate waste, and streamline service delivery.
• Identify and evaluate emerging HR technologies, AI solutions, and digital tools that enhance employee experience and HR efficiency.
• Identify opportunities for workflow automation, leveraging SAP capabilities, HR mobile app features, RPA, or other emerging tools.
• Lead the full lifecycle of system changes (CRs): requirements gathering, solution design, configuration, testing, UAT, change management, and go live.
• Maintain comprehensive documentation, configuration logs, architecture maps, and system design standards.
• Monitor system usage and adoption levels, identifying opportunities to improve user experience and engagement.
• Oversee configuration and maintenance of organizational structure, jobs, grades, and reporting lines.
• Oversee secure role-based permissions and perform regular access reviews to ensure privacy compliance.
• Own and evolve the HR digitalization roadmap in line with business priorities and HR strategy.
• Partner with HR and IT leadership to pilot and scale innovative solutions (e.g., chatbot enhancements, predictive capabilities, digital assistants).
• Support Talent & Rewards (TR) and HR teams with data extraction and system generated outputs (analytics excluded but data readiness ensured).
• Support and enhance integrations among SAP, LMS, the mobile app, and other relevant HR and non-HR systems