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IT Application Supervisor

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Date: 21 Nov 2024

Location: Cairo, Egypt

Company: Beyti Egypt

General Purpose

This role is responsible for Business Application support Partnering with the Lead for Business Applications, this position will lead the transition from implementation phase to operation / support phase. Help set priorities for the design and successful delivery of IT Application support solutions.

Providing a single point of contact (SPOC) to handle application incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within Beyti Head Office, Plant, existing and newly established distribution sites.

Key Responsibilities / Tasks

• Works with the IT business teams on the service and application catalogue.
• In-depth understanding of Service Management Framework principles and processes and the ability to apply the latest technical knowledge in project or programme activities.
Cooperate with Applications team to ensure smooth and safe operations
• Conducting feasibility studies, system design evaluation, determining cost/benefit & economic justification for all IT projects (applications & technology) within the assigned business area.
• Embeds the IT strategy for the Business by identifying best practice applications. Develop and co-ordinate implementation plans that support best practice and the IT strategy.
•Ensures SLAs are met as agreed with the Customers.
• Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
• Accountable to establish 48 hrs closure time on all maintenance tickets with optimum cost.

Experience

  • 3-5 years relevant IT experience.

Skills/Qualifications