IT Business Analyst
Date: 12 Feb 2025
Location: Cairo, Egypt
Company: Beyti Egypt
General Purpose
To build and maintain strategic relationships between the IT department and the business units or functions they support, and to provide consultation on IT solutions, services and initiatives that align with the business goals and objectives.
Key Responsibilities / Tasks
•Manages the Business IT portfolio of projects and change requests, ensuring the measurement of the value created against agreed plans and feedback on their success, issues, and opportunities.
•Manages the level of customer satisfaction, by responding to customers’ queries, encouraging customers to take part in the continuous improvement of the products and services supplied. Through business consultancy.
•Build trust and establish authentic relationships through own behaviors and actions to enhance relationships between Business and IT.
•Engage in open, effective, and mature conversation at all levels of the organization to give input, shares knowledge and obtain learnings within a team context.
•Escalates and pursues resolution of persistent issues or service failures through the IT organization.
•Agrees, monitors and reports on the ongoing IT service delivery of against IT Service Level Agreements with Business.
Experience
2-3 years of experience in FMCG preferably in IT Operations.
Skills/Qualifications
English language fluency
High communication and critical thinking skills
Presentation skills
Self-driven and proactive spirit