IT Business Analyst
Date: 9 Apr 2025
Location: Cairo, Egypt
Company: Beyti Egypt
General Purpose
To build and maintain strategic relationships between the IT department and the business units or functions they support, and to provide consultation on IT solutions, services and initiatives that align with the business goals and objectives.
Key Responsibilities / Tasks
•Build trust and establish authentic relationships through own behaviors and actions to enhance relationships between Business and IT.
•Engage in open, effective, and mature conversation at all levels of the organization to give input, shares knowledge and obtain learnings within a team context.
•Escalates and pursues resolution of persistent issues or service failures through the IT organization.
•Manages the Business IT portfolio of projects and change requests, ensuring the measurement of the value created against agreed plans and feedback on their success, issues, and opportunities.
•Manages the level of customer satisfaction, by responding to customers’ queries, encouraging customers to take part in the continuous improvement of the products and services supplied. Through business consultancy.
•Negotiates and manages the Service level Agreements between business and IT(where applicable).
•Network and liaise effectively with Management in Business and IT."
•Proactively evaluates business opportunities against our knowledge of available technology solutions, to improve productivity.
•Provide guidance to Business in terms of information technology innovation and means of exploitation through assessing future technologies that will enhance business performance.
•Support the functions in managing business partnerships between Business and IT.
•Supports and Co-ordinates IT related business enhancement activities to ensure continued speed, direction, implementation, and benefits achievement in line with business objectives.
•Takes ownership and delivers Project Documentations (where appropriate and/or authorized by Project Board)
•Agrees, monitors and reports on the ongoing IT service delivery of against IT Service Level Agreements with Business.
Experience
5+ years of experience in FMCG preferably in IT Operations.
2-3 years of experience in SAP Implementation.
Skills/Qualifications
English language fluency
High communication and critical thinking skills
Presentation skills
Self-driven and proactive spirit