• Assist in design and implement short- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
• Assist in the development of sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Co-ordinate and communicate with all other departments, colleagues, and senior staff to ensure business continuity.
• Co-ordinate and communicate with all other departments, colleagues, and senior staff to ensure business continuity.
• Co-ordinate in implementation plans that support best practice and the IT strategy.
• Developing the Service Management tool being used to drive innovative and fully automated workflows for services provided.
• Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
• Ensuring opportunities for change are understood and exploited for the future benefit of the business.
• Improving communication with end users and other improvement areas via conducting regular customer satisfaction surveys.
• In-depth understanding of Service Management Framework principles and processes and the ability to apply the latest technical knowledge in project or programme activities.
• Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
• Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
• Maintain effective relationships with suppliers to secure best value for Beyti goods and services.
• Maintain effective relationships with suppliers to secure best value for Beyti goods and services.
• Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
• Maintains currency on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated and introduced.
• Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
• Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Works with the IT business teams on the service and application catalogue.
